Frequently Asked Questions

It's important to consider your specific health goals and consult with a healthcare professional. They can help you determine which supplements may be beneficial based on your individual needs and conditions.

Always consult your doctor or pharmacist before starting any new supplement to ensure there are no interactions with your current medications.

It's crucial to speak with your healthcare provider before taking supplements, especially if you have existing health conditions. They can provide guidance based on your medical history.

Yes, it's recommended to consult your doctor prior to starting any new supplement to ensure it's appropriate for your health needs and won't interfere with any medications you are taking.

There were no adverse side effects reported.

Simple Promise™ goes above and beyond to make sure that any product with their name on it follows the strictest quality and purity standards. And we watch the manufacturing process and every step of the way.

Ingredients are backed by scientific evidence.

Each product is made in CGMP-certified facilities.

CGMP stands for Current Good Manufacturing Practices. These are practices that the FDA requires to ensure there is no adulteration.

What you see on the label is what you get.

Some of our products are vegan and some are not. Please check the descriptions on each of our products page to make sure if the product is vegan-friendly.

We recommend storing our products in a cool dry place.

We do apologize that our order management system does not offer the option to modify your orders after it has been confirmed. However, you can contact us at 1-800-856-5587 or click here to submit a ticket.

Yes! You can contact our customer support line by dialing 1-800-259-9522 for both US and international orders. We are available 24/7. One of our friendly customer service representatives would be happy to help you place your order over the phone.

US Delivery: You will receive your order in the next 5 - 7 business days.

International delivery: You will receive your order in the next 10 - 14 business days, subject to local custom.

Due to some supply chain issues, we occasionally have additional delays. If you have any questions about your order please contact us at 1-800-259-9522 or click here for email support. We have real live humans here to speak with you 7-days a week.

Once you've placed your order, you will receive an email on your purchase. Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.

If you're having trouble accessing your account, try resetting your password using the "Forgot Password" link on the login page.

If the issue persists, please contact our customer support team for assistance at 1-800-259-9522

If you're experiencing difficulties ordering online, ensure your internet connection is stable and try refreshing the page.

You can also try using a different browser. If problems continue, reach out to our customer service team for help with placing your order. Call 1-800-259-9522

We only offer FREE US Shipping. For international delivery, there is a shipping charge.

US Delivery: You will receive your order in the next 5 - 7 business days.

International Delivery: You will receive your order in the next 10 - 14 business days, subject to local customs.

US and International Delivery: DHL

We take pride in ensuring that people love what they get from us, and that includes the results that they expect from our products. Which is why we’re protecting you with our iron-clad, unconditional 365-day money-back guarantee.

If for some reason you feel it’s nothing as you expected, and if you decide not to keep it, simply message us within a full year for a complete refund. You’re 100% safe, and we’d have it no other way.

Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.

After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international orders) for us to receive and process your return.

If you're receiving a refund after we have received your item, it may take an additional 10 - 14 business days for your bank/card issuer to disburse the funds back into your account.