Frequently Asked Questions

Can I modify my order?

We do apologize that our order management system does not offer option to modify your orders after it has been confirmed. However, you can contact us at 1-800-259-9522 or click here to submit a ticket.

Can I order by phone?

Thank you for your interest in our products. This is only available online at our website www.simplepromise.com

How long does it take to receive my product?

US Delivery: You will receive your order in the next 5 - 7 business days.

International delivery: You will receive your order in the next 10 - 14 business days, subject to local custom.

You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company. Additional delays can occur in your country's customs office.

What is the status of my order?

Once you've placed you order, you will receive an email on your purchase. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

What if I don't receive my order?

Please contact us at 1-800-259-9522 or submit a ticket to us should you not receive your product after 5-7 business days for US delivery.

International delivery will take 10-14 business days, subject to local custom clearance.

You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company.

What is your return policy?

We are so sure of the effectiveness of our product that we are willing to put the entire risk on us. Our industry best 365 Days Money Back Guarantee states that either you’re 100% satisfied or your money back. You can place your order safely and knowing that absolutely nothing can go wrong.

Give our product a try and see the difference it would bring to your life. If at any time you are not happy with the results, just send back your empty bottles within a year of your purchase and get 100% of your purchase price back. No questions asked.

We pride ourselves in our product & service and want you to be absolutely satisfied.

How do I return a product?

To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, to the following address:

Simple Promise Returns Centre
c/o SISK Fulfillment Service

1900 Industrial Park Road
PO Box 463
Federalsburg, MD 21632

Please also include your Name and Order ID# on a blank piece of paper and place them in the package.

Once you have drop off the returns at the post office/courier of your choice, please contact us here or call our hotline 1-800-259-9522 to inform us of your return. Do provide us with a picture or screenshot of the postage receipt and/or the returns tracking number. This will expedite the process for us to issue you the refunds soonest possible

Free Shipping

Yes, free shipping worldwide.

US Delivery: You will receive your order in the next 5 - 7 business days.

International Delivery: You will receive your order in the next 10 - 14 business days, subject to local custom.

When will I receive my refund?

Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.

After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return.

If you're receiving a refund after we have received your item, it may take an additional 10 - 14 business days for your bank/card issuer to disburse the funds back into your account.

Shipping Method

US and International Delivery: DHL

Where and how should I store this?

We recommend storing this in a cool dry place, unless stated otherwise.

What is the recommended age for use?

All our products are for 18 years and older unless instructed otherwise by your health care provider.

Is it safe? Are there any side effects?

There were no adverse side effects reported.

Simple Promise™ goes above and beyond to make sure that any product with their name on it follows the strictest quality and purity standards. And they watch the manufacturing process every step of the way.